
Effective Date: December 5, 2025
Cynthia A Eyanson, operator of QuellFlowPro wants you to know your privacy is important to us. We are dedicated to safeguarding your data, clearly explaining how we collect and use it, and providing you with options to manage your information. This Privacy Policy describes how we handle both personal data (information that identifies an individual) and non-personal data (information that does not directly identify you) when you interact with our website at www.quellflowpro.com or use our services (collectively referred to as "Services").
Important: Please read this section before providing your personal information to us.
At or before we collect personal information from you, we provide this notice:
We may collect the following categories of personal information:
Name, email address, phone number, mailing address
IP address and device identifiers
Unique user IDs and account login credentials
Business name and business contact information
Transaction history and purchase patterns
Payment information and billing records
Services requested and delivery preferences
Browsing history and pages visited
Time spent on site and actions taken
Search queries and links clicked
Interactions with our emails and advertisements
Referral sources and website traffic patterns
General location based on IP address analysis
Job title, company information, and professional background
Professional qualifications and experience
Inferences drawn from collected data about your preferences, characteristics, and likely future behavior
Marketing segmentation and targeting information
We collect this information to:
Provide and improve our services
Process transactions and fulfill your requests
Communicate with you about your account or services
Deliver marketing content you've opted into
Prevent fraud and ensure website security
Comply with legal and regulatory obligations
Analyze user behavior to improve our services
Conduct research and analytics
Personalize your experience on our website
Serve targeted advertisements based on your interests
See the "Data Retention" section below for specific retention periods by category.
You have important rights regarding your personal information under California law. See the "Your California Privacy Rights" section for complete details.
For complete information about our privacy practices, please review this entire Privacy Policy.
We collect and have collected the following categories of personal information from California residents:
Name, email address, phone number, mailing address
IP address, device identifiers, and browser fingerprints
Unique user IDs and account login credentials
Social media identifiers (if you interact with us via social platforms)
Transaction history and purchase patterns
Payment information (credit/debit card details for payment processing)
Services requested and delivery information
Pricing and discount information
Browsing history on our website
Pages visited, features used, and actions taken
Time spent on site and click-through data
Search queries and filter selections
Interactions with our emails, advertisements, and marketing materials
Referral websites and traffic sources
Device type, browser type, and operating system information
General location information derived from IP address
City/region level location data
Professional or Employment Information
Job title, company name, and industry
Professional background and experience level
Business contact information
Years of experience
Inferences about your preferences and interests
Predicted characteristics and likely future behavior
Marketing segmentation and audience categories
Professional interests and business needs
We collect information when you:
Fill out contact forms or service request forms
Create or update an account
Make a purchase or request services
Contact our customer support team
Subscribe to our newsletter or communications
Participate in surveys or feedback requests
Provide referrals
We use the following technologies to collect information about your interactions with our website:
Session cookies (temporary, deleted when you close your browser)
Persistent cookies (remain on your device for specified periods)
Web beacons and tracking pixels
Local storage technologies
Google Analytics and similar analytics software
Heatmaps and user behavior tracking
Error tracking and performance monitoring
Advertising and retargeting pixels
Pages visited and time spent on each page
Actions taken on the site (clicks, form submissions, etc.)
Referral websites and links clicked
Device information (type, browser, operating system)
IP address and general location
Interactions with our emails and advertisements
We may supplement the information you provide with details from:
Publicly available sources
Business directories and public records
Social media platforms (if you connect your account or interact with us socially)
Professional networking sites
Consumer data providers and marketing partners
Third-party analytics providers
Important: We collect and share personal information with third parties for behavioral advertising and marketing purposes.
We share personal information with advertising networks, data analytics providers, and marketing partners for the following purposes:
Serving targeted and behavioral advertisements
Cross-context behavioral advertising (tracking your activity across different websites)
Building audience profiles and segments
Marketing analytics and campaign performance measurement
Enabling partners to deliver customized content and offers
Under the California Privacy Rights Act (CPRA), this activity constitutes "sharing" of personal information for behavioral advertising purposes.
Identifiers (name, email, phone, IP address, user IDs)
Commercial information (transaction history, purchase patterns)
Internet or network activity (browsing history, interactions with ads)
Inferences about preferences and characteristics
Professional or employment information
To submit an opt-out request or to opt out of the sale or sharing of your personal information:
CLICK HERE: Do Not Sell or Share My Personal Information
When you submit an opt-out request, we will:
Honor your opt-out preference going forward
Refrain from sharing your personal information with third parties for behavioral advertising
Not discriminate against you for exercising this right
Respect your preference for up to 12 months (after which we may ask if you want to renew your preference)
Under the California Privacy Rights Act (CPRA), "sensitive personal information" includes:
Social Security numbers, driver's license numbers, passport numbers, or state ID numbers
Financial account information combined with security or access codes/credentials
Precise geolocation (within 1,850 feet)
Information revealing racial or ethnic origin, religious or philosophical beliefs, or union membership
Contents of email, mail, or text messages
Genetic data
Biometric information processed for identification or authentication
Health information
Information concerning sex life or sexual orientation
QuellFlowPro does not intentionally collect sensitive personal information as defined by CPRA. However, if we incidentally collect such information:
We use sensitive personal information only for purposes necessary to provide the services or goods reasonably expected by consumers
We do not use sensitive information for behavioral advertising, marketing, or profiling
We maintain strict security controls around any sensitive information
We do not share sensitive information with third parties except as required for service delivery or legal compliance
We provide enhanced protections for any sensitive information we do collect
California residents have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the services or goods reasonably expected by the consumer.
CLICK HERE: Limit the Use of My Sensitive Personal Information
When you exercise this right, we will limit our use of your sensitive personal information accordingly and will not discriminate against you for making this request.
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods vary by category:
Retained for 7 years for tax compliance, legal obligations, and regulatory requirements
After 7 years, information is securely destroyed
Retained for the duration of the business relationship plus 2 years following account closure or last interaction
Allows us to respond to inquiries and maintain service history
Retained for 18 months or until you unsubscribe
Unsubscribed contacts are retained for 12 additional months to ensure compliance with opt-out requests
Retained for 24 months
Aggregated data may be retained indefinitely for historical analysis
Retained for 2 years following the final communication
Allows us to address follow-up questions and maintain service records
Retained for 2 years from the date of submission
Used to respond to opportunities and maintain candidate/prospect information
For categories where we cannot specify an exact retention period in advance, retention is determined by:
The length of time necessary to fulfill the business purpose for which the information was collected
Legal and regulatory obligations requiring retention
Statute of limitations periods for potential disputes or claims
Industry best practices and reasonable expectations
Your explicit requests for data retention or deletion
When retention periods expire, we securely delete or deidentify personal information, unless:
We are required by law to retain it longer
You have requested we retain it
Retention is necessary to resolve disputes or enforce agreements
Retention is necessary for fraud prevention or security purposes
We may share your personal information in the following circumstances:
We share personal information with service providers and contractors who perform services on our behalf, including:
Website Hosting Providers – to maintain and operate our website infrastructure
Payment Processors – to process transactions and payments securely
Email Marketing Services – to send newsletters and marketing communications
Customer Support Platforms – to provide customer service and support
Analytics Services – including Google Analytics, to understand user behavior and improve services
Advertising Networks – to deliver targeted advertisements and measure campaign performance
Data Storage and Cloud Providers – to securely store and backup customer data
Customer Relationship Management (CRM) Platforms – to manage customer interactions and sales pipelines
These service providers are contractually obligated to:
Use personal information only for the purposes specified in our contract
Not sell, share, rent, or disclose personal information for any other purpose
Maintain appropriate security safeguards protecting personal information from unauthorized access
Assist us in responding to consumer rights requests under California law
Delete or return personal information upon termination of the contract or your request
Comply with all applicable privacy laws including CCPA/CPRA
We have entered into Data Processing Agreements with each service provider to ensure compliance with California privacy law and industry standards.
Service providers may hire subcontractors to assist in performing their services. Such subcontractors must also comply with the same privacy protections, security obligations, and contractual restrictions. We remain responsible for service provider and subcontractor compliance with this Privacy Policy.
We may share personal information when:
We are required by law, court order, subpoena, or government agency request
We believe disclosure is necessary to protect the rights, safety, or property of QuellFlowPro, our users, or the public
We need to detect, prevent, or address fraud, security, or technical issues
We need to enforce our Terms of Service or other agreements
We are required by law to preserve or disclose information
Personal information may be shared during:
Mergers or acquisitions of QuellFlowPro
Asset sales or bankruptcy proceedings
Corporate restructuring or reorganization
In such events, we will notify you of any material changes to this Privacy Policy or how your information is used, and give you the opportunity to opt out if your data would be used in materially different ways.
We may share your personal information with third parties only when you have explicitly consented to such sharing for specific purposes you have identified.
California residents have comprehensive privacy rights under two state laws:
California Consumer Privacy Act (CCPA) – effective January 1, 2020
California Privacy Rights Act (CPRA) – effective January 1, 2023
This section explains your rights and how to exercise them.
You have the right to request that we disclose:
Specific pieces of personal information we have collected about you
Categories of personal information we have collected in the preceding 12 months
Categories of sources from which we collected the information
Our business or commercial purposes for collecting or using the information
Categories of third parties with whom we share or sell personal information
Specific pieces of personal information in a portable format
How to Submit:
Contact us using any method listed under "California Privacy Rights Requests" below. We will respond within 45 calendar days.
You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions:
Your deletion request will be honored except when:
We need the information to complete the transaction for which it was collected
We need the information to detect or prevent fraud or security issues
We need the information to comply with a legal obligation
We need the information for internal uses reasonably aligned with your expectations
Deletion would impair our ability to comply with legal obligations or law enforcement requests
The information is necessary to enforce agreements or protect legal claims
How to Submit:
Contact us using any method listed under "California Privacy Rights Requests" below. We will respond within 45 calendar days.
You have the right to opt out of the sale or sharing of your personal information for behavioral advertising and cross-context behavioral advertising purposes.
How to Submit:
Or contact us using any method listed under "California Privacy Rights Requests" below
Effect of Opt-Out:
We will not share your personal information with third parties for behavioral advertising purposes
We will not cross-sell or cross-market your information to other businesses
Third parties will not build behavioral profiles using your information
You may still see advertising, but it will not be targeted based on your behavior across different contexts
We will honor your preference for 12 months; you may renew your preference annually
You have the right to request correction of inaccurate personal information we maintain about you.
When you submit a correction request, we will:
Verify your identity and the accuracy of your request
Correct the inaccurate information in our systems
Notify relevant service providers of the correction so they can update their records
Provide you confirmation of the correction
How to Submit:
Contact us using any method listed under "California Privacy Rights Requests" below. We will respond within 45 calendar days.
You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the services or goods reasonably expected by consumers.
How to Submit:
CLICK HERE: Limit the Use of My Sensitive Personal Information
Effect of Request:
We will limit use of sensitive information to providing services you requested
We will not use sensitive information for behavioral advertising or marketing
We will not share sensitive information with third parties for marketing purposes
We will maintain this preference for as long as you request it
We will NOT discriminate against you for exercising your California privacy rights. Specifically, we will not:
Deny you our services or charge different prices for services based on your privacy choices
Provide different quality of service based on your exercise of privacy rights
Retaliate or threaten to retaliate against you for submitting a privacy request
Claim discriminatory impact or threaten to do so in response to your request
Suggest that exercising your rights will result in less favorable treatment
Permitted Differences in Service:
We may offer different prices or service levels based on:
The value of personal information you provide (if you explicitly opt into data sharing and we offer a discount or benefit)
Your financial incentive for data sharing (clearly disclosed and reasonably related to the value of your data)
You can submit a privacy rights request (to know, delete, correct, or limit sensitive information) by contacting us through any of the following methods:
Email:
[email protected]
Telephone:
+1-805-455-3452
Mailing Address:
Cynthia A Eyanson
QuellFlowPro
169 N Kellogg Ave, Unit C
Santa Barbara, CA 93111
United States
Online Request Form:
https://quellflowpro.com/contact
We accept requests in any language. We will respond to requests submitted in languages other than English in the language requested if feasible.
To protect your privacy and security, we will verify your identity before responding to your request. Verification requirements vary based on the type of request:
Information We May Request:
Your full name
Email address associated with your account or our records
Phone number
Account number or user ID (if applicable)
Business name (if you contacted us as a business representative)
Any other information we maintain in our records that matches the information you provide
Important:
We will never ask for passwords
We do not require payment of fees to verify your identity
We will not charge fees for processing your request
If we cannot verify your identity with information you provide, we will notify you and explain what additional information we need
You may authorize another individual or an organization to submit requests on your behalf ("authorized representative").
For the authorized representative to submit a request:
You must provide the authorized representative with written permission demonstrating they are authorized to act on your behalf
We will ask the authorized representative to provide:
The written authorization from you
Proof of their authority (power of attorney, written permission signed by you, court order, etc.)
We will verify your identity directly using the process described above
We will then respond to the authorized representative's request
Types of Valid Authorization:
Durable power of attorney
Written permission signed by you and notarized or certified
Court order granting guardianship or conservatorship
Explicit authorization in a will or estate document
Other documentation establishing clear authority
We will comply with the following response timeline for all privacy requests:
45 calendar days: Standard response period
Extension available: If your request is complex or we receive many requests, we may extend our response time by 45 additional days (up to 90 days total)
Notification of extension: We will inform you of any extension, the reason for it, and the expected response date
When we respond, we will:
Confirm receipt of your request
Provide all requested information in a clear, understandable format
If we deny any portion of your request, explain the specific legal reason
If you have submitted the same type of request within the preceding 12 months and we have already provided the requested information, we may inform you that we cannot comply with a duplicative request.
We do not share mobile phone numbers or related messaging data with third parties for marketing, advertising, or promotional purposes.
If you opt in to receive text messages or SMS communications from us:
You are explicitly consenting to receive marketing messages via SMS/text
You can opt out at any time by replying "STOP" to any message
We will stop sending you marketing SMS messages within a reasonable timeframe
Standard messaging rates may apply depending on your mobile service plan
We may share your mobile phone information only with:
Trusted service providers who provide SMS delivery, customer support, or operational services
Legal and emergency situations as required by lawText message data and mobile information will never be used for promotional outreach without your explicit opt-in consent.
You can opt out of SMS and mobile communications at any time by:
Replying "STOP" to any SMS message we send
Contacting us using the methods in "California Privacy Rights Requests"
Updating your communication preferences in your account
You have several choices regarding how your information is collected, used, and shared:
You have the right to refuse to share personal data or limit how it is collected:
Browser Cookie Settings
Use your browser settings to disable or limit cookies
Note that disabling cookies may affect website functionality
Instructions for common browsers:
Chrome: chrome://settings/cookies
Firefox: about:preferences#privacy
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Privacy > Cookies and website data
Third-Party Tracking
Visit allaboutcookies.org for comprehensive cookie management instructions
Use browser privacy modes or "incognito" browsing
Interest-Based Advertising Opt-Out
Network Advertising Initiative: networkadvertising.org/choices
Digital Advertising Alliance: aboutads.info/choices
AppChoices: Mobile app interest-based advertising opt-outs
Opt Out of Sale or Sharing
If you have created an account with us:
Log in to your account to update your profile information
Adjust your communication preferences
Review the personal information we maintain about you
Request deletion of your account and associated information
To stop receiving marketing emails, newsletters, and promotional messages:
Click the "Unsubscribe" link at the bottom of any marketing email we send
Contact us using the methods listed under "California Privacy Rights Requests"
Update your communication preferences in your account (if applicable)
California law requires that we inform you how we respond to Do Not Track (DNT) browser signals:
Currently, our website does not respond to or recognize Do Not Track signals from web browsers because no industry-standard protocol has been universally adopted. However, we do respect and respond to your explicit opt-out requests.
Enable "Do Not Track" in your browser settings (where available)
Use browser privacy extensions and tools
Visit networkadvertising.org to opt out of behavioral advertising
Visit aboutads.info to opt out of targeted ads
Use privacy browser extensions like uBlock Origin, Privacy Badger, or Ghostery
Use "private" or "incognito" browsing modes
Our Response to Your Preferences:
We will honor your preferences when you:
Submit an explicit opt-out request through our "Do Not Sell or Share My Personal Information" link
Exercise consumer rights under this Privacy Policy
Use browser or platform privacy settings
Contact us directly with your privacy preferences
We implement reasonable and appropriate security procedures and practices to protect your personal information from unauthorized access, use, modification, or disclosure. These measures include:
Encryption of sensitive data in transit (using HTTPS/TLS) and at rest
Secure authentication protocols and strong password requirements
Access controls limiting employee and contractor access to personal information
Regular security audits and penetration testing by qualified security professionals
Employee training on data protection, privacy, and security best practices
Privilege management and principle of least privilege access
Incident response procedures for detecting and responding to security breaches
Multi-factor authentication for sensitive account access
Data minimization - we collect and retain only necessary information
Vendor security requirements - we contractually obligate service providers to maintain security
We conduct regular cybersecurity risk assessments as required by California law to:
Identify potential vulnerabilities in our systems
Assess threats to personal information
Evaluate the effectiveness of current security controls
Recommend improvements and remediation
We maintain documentation of these assessments and implement recommended security improvements on an ongoing basis. We are committed to continuous improvement of our security practices and will update security measures as threats evolve.
In the event of a confirmed data breach involving unencrypted personal information, we will:
Notify affected individuals without unreasonable delay
Provide notification by email, phone, or mail at your last known contact information
Explain what happened and what information was involved
Describe steps we're taking to secure your information and prevent future breaches
Recommend steps you can take to protect yourself
Notify the California Attorney General if required by law (typically when more than 500 California residents are affected)
While we implement strong security measures, no security system is completely impenetrable. We cannot guarantee absolute security of your information. By using our Services, you acknowledge that there are inherent security risks with electronic data storage and transmission.
Our Services are intended for individuals 18 years of age and older. We do not knowingly collect or maintain personal information from children under 13.
If you are between 13 and 17 years of age:
You should not provide personal information to us without parental consent
Your parent or guardian should review this Privacy Policy with you
If we discover you are under 18, we may require verifiable parental consent
For consumers between 13 and 15 years of age, under CPRA:
We require opt-in consent before selling or sharing personal information
Parental consent is required for minors under 13
We obtain consent before using sensitive personal information for purposes beyond providing services
We do not knowingly sell or share the personal information of consumers under 16
If you are under 18 and have submitted personal information:
Ask a parent or guardian to contact us immediately
We will work with your parent/guardian to:
Verify your age
Obtain appropriate consent
Delete your information if consent cannot be obtained
Correct any information you've provided
If you are a parent or guardian and believe your child's personal information has been collected without appropriate consent:
Contact us immediately using the methods under "California Privacy Rights Requests"
Provide proof of your relationship to the child
We will take appropriate steps to:
Verify your authority as parent/guardian
Secure the child's information
Obtain your consent or delete the information
How We Update This Policy
We may revise this Privacy Policy from time to time as:
Our Services evolve and new features are introduced
Technology changes and new privacy tools become available
Legal requirements change or are clarified
We improve our privacy practices
Business operations change
For material changes:
We will notify you by email (if you have provided an email address)
We will post a prominent notice on our website
We will update the "Effective Date" at the top of this Privacy Policy
For significant changes that reduce your privacy rights, we will obtain your consent where required by law
Changes to purposes for collecting or using your information
Changes to how we share your information with third parties
New opt-out or opt-in rights becoming available
Expansion of data collection to new categories
Changes to data retention periods
Your Right to Review
You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information. The "Effective Date" indicates when this policy was last updated.
Why This Policy Applies
This Privacy Policy applies to QuellFlowPro because:
We collect personal information from California residents through our website and online services
The information we collect is subject to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Even if QuellFlowPro falls below certain revenue thresholds, we comply with CalOPPA (California Online Privacy Protection Act) and CCPA/CPRA requirements because we collect personally identifiable information from California consumers through our website.
This Privacy Policy complies with:
California Consumer Privacy Act (CCPA) - California Civil Code §1798.100 et seq.
California Privacy Rights Act (CPRA) - California Civil Code §1798.100 et seq. (as amended)
California Online Privacy Protection Act (CalOPPA) - California Business & Professions Code §22575 et seq.
California Cybersecurity Requirements - Effective January 1, 2026
This Privacy Policy is part of the Terms and Conditions for using our website and Services. By continuing to access our Services or website, you agree to both this Privacy Policy and our Terms of Use.
If you do not agree to the terms of this Privacy Policy or our Terms of Use, please discontinue use of our Services.
CONTACT US
Questions About This Privacy Policy
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Telephone: +1-805-455-3452
Mailing Address:
Cynthia A Eyanson
QuellFlowPro
169 N Kellogg Ave, Unit C
Santa Barbara, CA 93111
United States
Online Contact Form:
https://quellflowpro.com/contact
Submitting Privacy Rights Requests
To submit any privacy rights request (to know, delete, correct, limit sensitive information, or opt-out of sale/sharing), see "California Privacy Rights Requests" section above for specific instructions and contact methods.
Response to Inquiries
We will respond to all inquiries and requests within 45 calendar days. If your request is complex or requires additional time, we will notify you of any extension.
ADDITIONAL PRIVACY RESOURCES
External Privacy Resources
California Attorney General Privacy Page: oag.ca.gov/privacy
California Privacy Protection Agency: cppa.ca.gov
Network Advertising Initiative (Ad Opt-Out): networkadvertising.org
Digital Advertising Alliance Consumer Choices: aboutads.info
All About Cookies: allaboutcookies.org
Last Updated: December 5, 2025
Version: 1.0
This Privacy Policy is effective as of December 5, 2025, and supersedes all previous privacy policies for QuellFlowPro.
QuellFlowPro is operated by Cynthia A Eyanson. We are committed to protecting your privacy and providing transparent, compliant privacy practices.